Shipping policy

SHIPPING POLICY

Effective Date: [Insert Date]

At Etherly, we take care to pack and dispatch every order securely so that your products reach you in good condition.

This Shipping Policy explains how orders placed through www.etherly.in are processed and delivered.

1. Order Processing

Orders are generally processed within 1–3 business days after successful payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

During product launches, promotional periods, festive seasons or periods of unusually high order volumes, processing may take longer. If there is a significant delay, we will make reasonable efforts to keep you informed.

2. Shipping & Delivery Timelines

Once your order has been dispatched, the estimated delivery timeline will depend on the delivery location and courier service.

As a general guide:

  • Metro cities: approximately 2–5 business days

  • Other locations: approximately 3–7 business days

  • Remote or difficult-to-service locations: delivery may take longer

These timelines are estimates and are not guaranteed delivery dates.

Delivery may be affected by factors including courier delays, weather conditions, public holidays, remote locations, logistical disruptions, strikes, natural events or other circumstances beyond our reasonable control.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.

Where a free-shipping offer is available, the applicable terms and minimum order value, if any, will be clearly communicated at the time of purchase.

4. Delivery Address

Orders will be shipped to the delivery address provided by you at checkout.

Please carefully check your:

  • Name

  • Mobile number

  • House/flat number

  • Street/locality

  • City

  • State

  • PIN code

Etherly cannot be responsible for delivery delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.

If you realise that you have entered an incorrect address, please contact us as soon as possible at email@etherly.in. We will try to assist, but we cannot guarantee that the address can be changed once the order has been dispatched.

5. Shipment Tracking

Once your order has been dispatched, we may provide a tracking link or tracking information through the contact details provided at checkout.

Tracking information may take some time to become active after the shipment has been handed over to the courier.

6. Delivery Attempts

Our courier partners may make multiple delivery attempts depending on their operational policies.

Please ensure that someone is available to receive the package and that your phone number is reachable during the delivery period.

If a shipment is returned to Etherly because of repeated failed delivery attempts, incorrect address information, refusal to accept the package or other reasons attributable to the customer, additional shipping charges may apply if the order needs to be re-shipped.

7. Delayed or Undelivered Orders

If your order has not arrived within the estimated delivery period, please contact us at email@etherly.in with your order number.

We will coordinate with the relevant courier partner and assist in locating the shipment.

Delivery timelines may be extended due to circumstances outside Etherly's reasonable control, including severe weather, natural events, public holidays, logistical disruptions, courier service interruptions or other unforeseen circumstances.

8. Damaged Packages

Please inspect your package carefully when it arrives.

If the package or product appears damaged, please contact us within 48 hours of delivery at email@etherly.in.

Please provide:

  • Your order number

  • Clear photographs of the outer packaging

  • Clear photographs/videos of the product

  • A description of the damage

  • A continuous unboxing video, where available

A continuous unboxing video is strongly recommended and may be required when assessing a transit-damage claim.

Please retain the original packaging until your claim has been reviewed.

For complete information regarding damaged, defective, incorrect or missing products, please refer to our Return & Refund Policy.

9. International Shipping

At present, Etherly ships orders within India only, unless otherwise stated on the website.

If international shipping is introduced in the future, the applicable destinations, shipping charges, delivery timelines, customs duties and other terms will be communicated separately.

10. Contact Us

For questions regarding your shipment or delivery, please contact:

Etherly Earth Pvt Ltd
Email: email@etherly.in
Phone/WhatsApp: +91 98108 52368

Registered Address:
GF-36 Paras Trade Centre, Gwal Pahadi Sector-2,
Sector-45, Gurgaon – 122003, Haryana