RETURN & REFUND POLICY

 

At Etherly, every order is carefully packed and checked before it leaves our facility. As our products are personal, sensory and wellness-oriented products, we do not accept returns or exchanges for change of mind, preference, fragrance preference, or incorrect selection.

We want you to receive every order in perfect condition. If your order arrives damaged, defective or incorrect, we are here to help.

1. Our Return Policy

All sales are final unless the product received is:

·       Damaged during transit

·       Defective or faulty

·       Incorrectly delivered

·       Missing from the order

We do not accept returns or exchanges simply because you have changed your mind or no longer wish to keep the product.

Products that have been opened, used, burnt, consumed or otherwise altered cannot be returned except where required under applicable law.

2. Damaged Products

Please inspect your package carefully immediately upon delivery.

If your product has arrived damaged, please contact us at emai@etherly.in within 48 hours of delivery.

To help us assess the issue, please provide:

·       Your order number

·       Clear photographs of the outer packaging

·       Clear photographs/videos of the damaged product

·       A description of the damage

·       A continuous unboxing video, where available, showing the unopened package, shipping label and the opening of the package

An unboxing video is strongly recommended for all orders and may be required when assessing a transit-damage claim.

Please do not dispose of the original packaging until your claim has been reviewed.

3. Wrong or Missing Product

If you receive an incorrect product or an item is missing from your order, please contact us at [EMAIL] within 48 hours of delivery.

Please provide your order number along with photographs/videos of the package and products received.

Once verified, Etherly may offer a replacement or refund, as appropriate.

4. Resolution of Approved Claims

Once your claim has been reviewed and approved, Etherly may, at its discretion and subject to applicable law:

·       Send a replacement product; or

·       Issue a refund for the affected product.

Where a replacement is not available, we may issue a refund for the affected product.

If a refund is approved, it will generally be processed to the original payment method, subject to applicable payment-provider/banking timelines.

5. Products That Cannot Be Returned

·       Change of mind

·       Incorrect product selection

·       Preference for a different fragrance

·       Products that have been opened or used

·       Products damaged through misuse, improper storage or handling

·       Products altered after delivery

·       Products returned without prior approval from Etherly

This does not limit any rights available to you under applicable law.

6. Return Shipping

If Etherly approves a return because the product was damaged, defective or incorrectly delivered, we will provide instructions regarding the return, replacement or collection, as applicable.

Customers should not ship products back without first contacting us and receiving return instructions.

7. Contact Us

Email: email@etherly.in

Phone/WhatsApp: +919810852368

Business Name: Etherly Earth Pvt Ltd